Refund policy
At Rozy, we carefully inspect and pack every order before dispatch. Since our products are personal-use items, returns are generally not accepted.
However, if you are genuinely unsatisfied with your purchase or there is an issue with your order, you may contact our support team and raise a return request for review.
Return Requests
To raise a return request, please contact us at:
Your request must include your order number, reason for the return, and clear photos or videos of the product, where applicable.
Please note that submitting a return request does not guarantee that the return will be accepted. Every request is reviewed individually by our team.
Return Eligibility
If our team approves your return request:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging and accessories.
- The product must not be damaged, altered, or used.
- Our team may request photographs or videos to verify the condition of the product.
- The product must be returned according to the instructions provided by our team.
Once we receive the returned product, our team will inspect it carefully. The final decision regarding acceptance of the return will be made after verification.
If the product does not meet our return conditions, the return may be rejected.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, or incorrect product, please contact us at rozyshop.in@gmail.com as soon as possible with your order number and clear photos/videos showing the issue.
Our team will review the issue and, where appropriate, provide a suitable resolution.
Refunds
If your return is approved after inspection, we will notify you regarding the refund.
Approved refunds will be processed according to the payment method and applicable processing timelines.
Please note that a refund will only be issued after the returned product has been received and successfully verified by our team.
Important
A return request does not mean that the return is automatically approved. All return requests are subject to review and verification by the Rozy Shop team.
Products must be returned intact and in their original condition. Returns that do not meet our requirements may be refused.
For any questions regarding returns or refunds, please contact: